Refund Policy

Introduction

At ChessCurve, we aim to provide a valuable and engaging chess learning experience. This Refund Policy explains the conditions under which refunds may be requested for our programs, classes, and other paid services.

By purchasing a ChessCurve program or service, you acknowledge this policy and the applicable terms communicated during enrolment.

Refund Eligibility

Refund eligibility depends on the program purchased, the services already provided, and the specific refund terms communicated at the time of enrolment.

Users should review the relevant program details and refund conditions before completing payment.

Refund Requests

To request a refund, users should contact ChessCurve through the official contact channels and provide the following information:

Student or registered user's name.
Registered email address or phone number.
Program or service purchased.
Payment or transaction reference.
Reason for the refund request.

Our team may request additional information where reasonably necessary to review the request.

Cancellation by ChessCurve

If ChessCurve cancels a paid program or is unable to deliver a service for which payment has been made, we will communicate the available options and provide an appropriate refund or alternative remedy in accordance with the applicable enrolment terms and law.

Duplicate or Incorrect Payments

If a user is charged more than once for the same transaction or experiences a verified payment error, they should contact us with the relevant transaction details.

Verified duplicate payments or incorrect charges will be reviewed and addressed appropriately.

Refund Processing

Once a refund is approved, it will be processed through the original payment method wherever possible.

The time taken for the refund to appear in the user's account may depend on the payment provider, bank, or financial institution.

ChessCurve will communicate any relevant updates regarding the refund request.

Non-Refundable Situations

Unless otherwise required by applicable law or expressly stated in the relevant program terms, refunds may not be available for:

Classes or services already delivered.
Learning materials or benefits already accessed.
Missed classes due to the student's absence.
Change of mind after access to a program has been provided.

Changes to This Policy

ChessCurve may update this Refund Policy when necessary. Changes will be published on this page with an updated revision date.

The policy and terms applicable to a purchase will be interpreted consistently with applicable law and any specific commitments made at the time of enrolment.

Contact Us

For refund requests or questions regarding this policy, please contact ChessCurve through our official website.